Assignment 2A - Bug List

My Bug List

1. My Discord Server Music Bot does not let me play and shuffle the playlists I have created in Spotify.
WHY: In the past the bot has played my created playlists as long as I connected it with a link. It is no longer linking my Patreon account to the bot and saying I am not a high enough donor to use this feature.
2. My cat finds small objects and plays with them at 2 AM waking me up.
WHY: I do a poor job of hiding small objects or neglect to put things away. He finds them and knocks them off to play with on my tile floor.
3. It takes me fifteen minutes to drive the 3 miles to work from Copans Road to Coconut Creek Pkwy.
WHY: Poor streetlight setup in that all the lights are green/red at different times. If you are stuck at the light before, you will be stopped at the next light within 1000 feet of the prior one.
4. The candle I lit will not stay burning for longer than 15 minutes.
WHY: The wick has been burned too low into the wax that the wax takes over the wick causing it to unlight.
5. My Discord will not let me Stream movies to my friends while in video call.
WHY: After updating Discord, it is not as compatible with flash as it used to be so when streaming it cuts to black if I leave unattended.
6. The door at Starbucks squeaks very loudly and opens/closes slowly.
WHY: The hinges need to be oiled, but none of the employees are willing to handle it.
7. The girl in the Starbucks drive-thru cannot hear my friend in the passenger seat while ordering.
WHY: The microphone in the Drive-Thru is weak either from Wear & Tear or poor quality overall.
8. The staff at the restaurant my event is booked at seems confused by my requests which are outlined in the e-mail communication with their manager.
WHY: The manager has poorly communicated with them, if at all. They are not trained to listen to the client's needs and it is "yes" before it is "no".
9. The Gardenia Parking Garage at CityPlace in West Palm Beach payment directions are confusing.
WHY: This is a new feature in the last few months and people likely have not had much experience in using it. Since it is in its beta test, they will continue to make updates.
10. The Access Database I am utilizing at work requires me to input each attendee individually as opposed to uploading a spreadsheet and auto-populating all fields.
WHY: This feature does exist- however those running the Database creation/update in our National Office have not yet implemented it for reasons unknown.
11. The mail carrier marks our Condo as vacant if we don't pick up the mail in 3 days.
WHY: Laziness or poor protocol.
12. My car's auto start/stop feature affects performance and will not let me permanently turn it off. Instead, I must do it every time I get in the car.
WHY: Engineering in the car prevents this from being a permanent change. The idea is that turning off the car when idle will cause less emissions so there is no permanent feature.
13. My Roomba keeps getting stuck on my rug.
WHY: My rug is either too thick or my Roomba's sensors are too sensitive. We must monitor it in order to make sure it doesn't get stuck.
14. My HBO is not working and requiring me to call Xfinity even though it is included in our monthly premium.
WHY: Xfinity had problems following a system outage in my area last week and are still working to get every channel back up and running.
15. The wi-fi at work consistently cuts out causing my printer in my office to disconnect.
WHY: My IT department needs to order a new wireless router but has yet to do so.
16. My Sharpie Pen runs out of ink too quickly.
WHY: Either it is me using the pen too much, or the cartridge they are utilizing does not hold enough ink.
17. I receive Spam e-mails trying to sell me things using celebrities' names. Today's was Brad Paisley.
WHY: Poor firewall on my work e-mail. We may need to look into upgrading our system.
18. Receiving a "cold call" email attempting to sell an ambiguous product and my company's name is spelled incorrectly or is incomplete.
WHY: Insufficient training or lack of experience.
19. My "Discover Weekly" on Spotify gives me a list of songs I do not like or have already listened to.
WHY: The algorithm used to determine what songs are to be included needs to be revamped or is out of date.
20. Spotify's "radio" does not produce well-known music or music that fits the genre or is similar to the artist correctly.
WHY: This also may be the algorithm used to produce the music being generated.

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Reflection:

This proved to be more difficult than I initially anticipated but also easier than I planned for. I did this in three different segments, coming up with at least five in each sitting. It was interesting because after I began this assignment, I started to look at things differently in the world and actually writing down the little things that "bugged" me as they occurred. One thing in particular I noticed was the amount of service issues that appeared on this list. I believe this is a reflection of my work ethic given my Hospitality and People-Oriented Background. With service issues, however, I noted it was rather difficult to determine a specific "WHY" as it may be related to an individual attitude issue, a problem with training or simply that the standard operating procedure in itself was lacking.